Returns and cancellations

Your rights depend on whether the garment is plain or personalised. Please contact us at sales@sandycroftworkwear.uk with your order number and the item concerned.

Plain clothing: change of mind

For a plain, non-personalised garment bought online, you can cancel without giving a reason up to 14 days after the day you receive it. Tell us clearly by email within that period. You then have a further 14 days from telling us to send it back. You can try the garment on as you would in a shop. If it has been handled beyond what is needed to check its nature, fit and features, we may deduct the resulting loss in value from the refund.

For a change-of-mind return, you pay the direct cost of sending the item back. Please use a suitable tracked service and keep proof of posting. We do not charge a restocking fee. We refund the price paid for the returned plain goods and, if the whole order is cancelled, the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, we need only refund the standard-delivery amount. We use the original payment method unless you agree otherwise. We make the refund without undue delay and no later than 14 days after receiving the goods back or receiving proof that you sent them back, whichever is earlier.

Clothing embroidered with your chosen name

A garment embroidered to your chosen wording is clearly personalised. The statutory 14-day change-of-mind cancellation right does not apply to that item, so we do not accept a change-of-mind return after it has been personalised. Please check the name, size, thread colour and placement carefully before ordering. If you want to change or cancel a personalised order before production, contact us promptly; we will tell you what is still possible. This does not limit your rights if the item is faulty, misdescribed or does not match what was agreed.

Faulty, damaged or incorrect items

Whether plain or personalised, goods must be as described, fit for purpose and of satisfactory quality. If an item arrives faulty, damaged or incorrect, contact us with your order number and details. Consumer law may give you a short-term right to reject it within 30 days and, later, rights to repair, replacement or another remedy depending on the circumstances. We will cover reasonable necessary return postage for goods that do not conform to the contract. Nothing in this policy restricts your statutory rights.

How to cancel or return

Email sales@sandycroftworkwear.uk with your order number, the item and a clear statement that you wish to cancel or return it. You may use any clear wording; a form is not required. We will provide return instructions. Return address: Sandycroft Workwear Ltd, 26 Babbage Road, Engineer Park, Sandycroft, Flintshire CH5 2QD. We do not offer direct exchanges; if you want another plain size or style, place a new order.